When foldable phones came out, I thought, “There would have to be a lot that will need to happen to get me interested in that kind of device.”  I didn’t know that a use case existed for me where I would want a handheld tablet.  I mean, I have an iPad Pro.  I have an iPhone 15 Pro Max.  Most foldable are decent phones, but when you unfold them, they have this awful crease down the middle of the larger screen.  However, after unboxing the OnePlus Open, I have to say that not only have my expectations changed, but I’ve developed more than one use case for the device, and I’m thrilled with the device.

When I did the original Unboxing of the OnePlus Open, the video didn’t have an audio track.  I’m still trying to figure that one out, as I really thought that video would have been really great.  However, based on what happened during my first three weeks with the device, it’s probably better that I did this RE-unboxing of the OnePlus Open.  This time, we can focus on the results of the repair and how things are working for me now.

Unboxing the OnePlus Open

 

Final Thoughts

I like the OnePlus Open a lot.  It’s a better foldable than the Samsung Fold Series.  The crease on this device is nearly INDISTINGUISHABLE when open, unlike every other foldable out there, including the Samsung Fold, Samsung Flip, and the Google Fold.  I love using this device for gaming, productivity, and watching videos.

My experience with OnePlus Support and the performance of my device after it was repaired was an absolute disaster!  I wouldn’t want to wish what I went through on my worst enemies!  Oh!  It was horrible!!  You can see the entire timeline of what I went through in the article Chris G. and I wrote, “OnePlus Open—A Tale of Two Devices.”

The worst thing with Support here is the near-total lack of active communication from OnePlus.  They need to learn to keep their support customers updated on what is and isn’t happening with their repairs.  I shouldn’t have to wonder what’s going on and when the device will be returned.  They set a level of expectation of about 7-10 days, round trip for repair services.  Mine took a month!  A MONTH!  That’s unbelievable, and they weren’t going to say anything to me about the delays in the process and the acquisition of repair parts.  They expected me to sit there and wait without wondering – or inquiring about – what was happening.  I could tell that their responses were written with “clenched teeth.”  It annoyed them that I kept asking what was going on.

I have had my device back now for several weeks.  I had forgotten how much I loved this device and its screen.  It is functioning well and performing as expected.  I’m happy with the repair results.

However, the support performance AND the software update experience that I and other North American OnePlus customers have clearly show that OnePlus was—and is NOT—ready to support their rapidly expanded market.  Their Indian market is well supported, but experiences here in the US are horrible.

Their OS updates for OxygenOS (their flavor of Android) are way behind here in the States.  In the US, we’re running OxygenOS 13.2 with an Android security update of 05-Jan-2024, at least on the OnePlus Open.  OnePlus is 60 days behind in security updates and is already a WHOLE version of OxygenOS behind as well.  As I understand it, version 14.2 is getting ready to be released or has recently been released in the Indian market by the time this article was published.

OnePlus has a long way to go and a lot to learn about the NA Market.  Do better, OnePlus.  We need you to do better.

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